old letters/responses

 I might sound like a grumpy old man, but my arm got stuck in a tram door and the guy didn't have his mirrors out  - I can't find the original, but this is what they wrote back after i complained. I still hope he didn't get into too much trouble...

 "Thank you for Contacting Yarra Trams in relation to the actions and driving skills of a tram driver on the route 59 on 1 September 2008.

Yarra Trams is very concerned to receive reports of the nature you described, and subsequently an investigation into this incident has been concluded.

Yarra Trams takes very seriously any report of poor driver behaviour. The driver has been identified and interviewed regarding the incident and appropriate action taken.

Yarra Trams is committed to providing a safe, reliable, informative and customer friendly tram service, and where required immediate discipline will be initiated to uphold all of the above. Customer service and customer service skills are an integral part of our training course and our annual refresher training programs, and as such are an employment requirement of all our staff and especially our drivers.

Once again thankyou for bringing this matter to my attention."

Regards

Jim Hatzis

Depot Administrator

Essendon Tram Depot